We know this is boring but please read through so you are fully informed for your own wellbeing and that of your guests. We promise not to quiz you afterwards, but we might look at you a bit funny if you faint and then say you didn't know it was hot in there.
By booking the sauna you agree to the terms and conditions below. Once booked, it is assumed that you've either read this document or are about to wing it - either way, the sauna doesn't care. However, once booked it is assumed that you have shared the agreement/T&Cs to all members of your party and they are fully informed of these conditions.
The person booking the sauna session agrees to be held responsible for ensuring that all members of their party and their guests are aware of and follow the guidelines here in order to ensure a safe environment for all. Basically, if your friend Steve licks the sauna stove, that's on you.
If the terms agreed to in this waiver are breached, Sonder Experience has the right to terminate your hire of the sauna immediately, at their discretion. Yes, even if you've just poured the perfect löyly.
We cannot accept responsibility for the actions or behaviours of individual guests. However, if something or someone makes you feel uncomfortable at any point during your visit - whether in the sauna, cold plunge, or on the wider premises - we strongly encourage you to let a member of the Sonder team know immediately. We will handle the matter with sensitivity, discretion, and take any necessary steps to ensure your wellbeing. Sonder is a space for kindness, inclusivity, and mindful connection - and we ask that all guests contribute to this shared ethos. We reserve the right to ask any guest to leave if their words or actions are considered disrespectful, discriminatory, or disruptive to the safe and supportive environment we strive to maintain.
We're all for deep chats, wild theories, and woo-woo wonders - but let's keep things respectful. You're welcome to talk chakras, aliens, seal your business transactions and discuss whether your dog is actually your spirit guide. We do not tolerate aggressive debates, discriminatory language, or the promotion of extreme political views. Everyone is entitled to their beliefs, but this is a space for connection, not confrontation. Listening is part of the magic, and agreeing to disagree is warmly encouraged.
Check with a doctor before using our facility if pregnant, diabetic, have underlying health issues/concerns or are under medical care. This includes any history of dizziness or fainting. This also includes any metal pins, rods, artificial joints or any surgical implants including silicon, although the risk is low, you should check with your own GP. By signing our waiver, you understand the risks and have consulted with a medical professional. You understand and take full responsibility for your own health and well-being. In other words, if you pass out because of your titanium hip and didn't mention it, don't blame us.
Anyone entering the saunas assumes full responsibility for their medical / health condition, including but not limited to, any medications the guest may be taking which could result in a medical emergency or unsafe condition. Best way is to ask yourself: do I have a heart condition, or am I just being dramatic? Either way, know your limits, rest when you need to. The sauna will be here tomorrow.
Our team at Sonder will always be around to see you in to your first Cold Plunge if you have not visited us before so that we can guide you through the safety precautions and observe your initial reaction. This does not mean that we will always notice everything. We're discreet, but not psychic! All conversations about your health and wellbeing between guests and staff will be strictly confidential unless there is a safeguarding issue or immediate concern for safety. Any advice offered is intended to support general wellbeing and personal empowerment, not to diagnose, treat, or replace guidance from qualified healthcare providers. Always consult with your GP or a licensed medical practitioner before making any significant changes to your health regimen.
At Sonder Experience, the safety of our guests is our top priority. In the event of an emergency, the following procedures must be followed:
In other words, there is a first aid kit but if it's serious, call 999.
Saunas are hot - it's kind of their thing. Prolonged exposure can cause your body to overheat, so we recommend limiting your time inside to 15–20 minutes before cooling down outside or with a Cold Plunge. Everyone's tolerance is different, so listen to your body - not your ego. If you start to feel dizzy, nauseous, sleepy, or like you've suddenly entered a slow cooker, get out and let a member of the team know.
Please do not use the sauna if you've recently consumed alcohol, drugs, or certain medications. These can impair your body's ability to regulate heat.
And we really can't say this enough: every single part of the wood-burning stove is hot. Like, burn-you-to-the-bone hot. Let's avoid any accidentally flash-fried humans, yeah? Trust us - you don't want to learn that the hard way!!
Leave your jewellery, watches, glasses, and any other metal accessories outside the sauna so they don't turn in to mini branding irons.
Maintaining a clean and hygienic environment is essential for the wellbeing of all guests. Please help us keep things fresh and fabulous by following these gentle nudges:
As an outdoor wellness space, certain weather conditions may impact safety and operations. Guests should be aware of the following:
Smoking or Vaping is only permitted in the immediate vicinity of the sauna area but NOT inside the Sauna or Cold Plunges or anywhere else across the farm.
Lopemede Farm is a working farm with real livestock and real tractors doing real work - not a countryside theme park. Please be aware of moving machinery, stick to clear paths, the tractors can't see you and the cows won't give way to anything!!!
Suitable footwear is strongly recommended when walking through the farm - think less “barefoot yoga chic” and more “farm-smart with grip”. It is a rural area, with lumps bumps, trip hazards and yes, there are nettles, thorns, and wild insects lurking. Should you get a nettle sting - Good news! Nettle stings are an ancient anti-inflammatory remedy.
We do have a good mobile signal where we are. However, phones or electronics don't like heat. If you choose to use any electronics or technology during your sauna sessions, do so at your own risk.
Insurance said no unsupervised kids. We said fine, but only if the adults promise not to act like them. We welcome young people to enjoy the sauna and cold plunge but they are the sole responsibility of the grown-ups with them!!! We embrace playfulness, not foolishness.
If you've booked one of our saunas for exclusive use, you're welcome to enjoy it in the traditional German or Finnish style (i.e. naked). Just remember: once you step outside, please robe up - we're still in Britain Old Bean!
For communal or social sessions, clothing is compulsory. We recommend a bathing suit, but if you feel more comfortable in a t-shirt, wrap or robe - go for it. This is your experience. Be comfy, be you.
Towels are non-negotiable - not just for style, but for hygiene and general decency. Please lay your towel down before sitting, and make sure all parts of you stay on it. We love a good sweat, but no one wants to sit in yours. Be a good sauna citizen: towel it up and keep the benches booty-residue-free.
Sonder Experience may offer complimentary infusions. These infusions can contain essential oils and various ingredients. Leave the sauna immediately if you have any adverse or allergic reaction, including difficulty breathing or eye, nasal or throat irritation. If you're allergic to everything, maybe skip the infused steam. Or wear a hazmat suit. Your call.
Booking a sauna and then disappearing is bad sauna etiquette - and no, your spirit guide can't attend in your place. We won't chase you down, but your missed session will sit there in the steam, quietly judging. Scheduling an appointment is the reservation of time put aside specifically for you. It's not just a slot on a calendar - it's real firewood, real heat, and real people getting things ready for you.
You acknowledge a mutual understanding of the value of our time.
Cancellations made more than 48 hours before your scheduled session are eligible for a full refund (minus any transactional fees processed through the payment platform. Payment platforms don't care about our small business or your inner peace - they just take their cut and carry on. Sorry :(
Exceptions may be made in extreme circumstances. If this applies, please contact the Sonder team directly via phone or WhatsApp message. Please note: Sending a message does not guarantee the change has been accepted-you must receive a confirmation response to validate any updates to your booking. Thank you for understanding and respecting this policy.
You also understand that showing up late means “I'm reducing the time I get in the sauna - and that I'm still paying for the full session”. But if you don't know us yet, just know we'll still go out of our way to make it magical - even if you rock up halfway through with one flip-flop and a story to tell.
Sonder Experience is not liable for any lost, damaged, or mysteriously vanished personal belongings. If it's precious to you, best keep it close or leave it at home - the mice have been known to adopt things and the wood chip weirdly camouflages almost everything! If you leave something behind, we'll pop it in our Lost Property cupboard and hang onto it for a reasonable time (not forever -we draw the line at 17 lonely water bottles, 3 pairs of boxers and a fluffy sock)
There are currently no toilet facilities on the Sonder site - it's part of the wild, off-grid charm. We kindly ask that you plan ahead and go before you go. If you're caught short, we do have a designated wild wee area, but please be discreet, respectful, and mindful of others (and the breeze direction). For larger group bookings we can pre-organise usage of the toilet facilities at the café.
I FREELY ACCEPT AND FULLY ASSUME ALL RISKS, DAMAGES AND HAZARDS AND THE POSSIBILITY OF PERSONAL INJURY, DEATH, PROPERTY DAMAGE AND LOSS FOR MYSELF AND MY GROUP BOOKINGS.
I acknowledge this waiver of liability form. I fully understand its terms and conditions and I understand that I am waiving and giving up my right to sue Sonder Experience and any affiliated parties. I acknowledge that I am signing this agreement voluntarily and intend by my signature for this to be a complete and unconditional release of liability to the greatest extent allowable by law.
By attending a session at Sonder Experience, I acknowledge that I am ultimately responsible for the safety and wellbeing of myself and my guests while on site. This includes exercising personal judgment, following all instructions and signage, and being mindful of the natural and working farm environment.
Thanks for reading and signing your life away.
PS. I might quiz you on it after all. The magic word is LOVE – will you remember it?
We would love to talk to you!
Thame, Oxfordshire
